Owing to business expansion, TeleAlarm seek to fill a new role

UK Technical Support Manager

TeleAlarm Europe GmbH is a pioneering provider of assistive technology solutions committed to enhancing the lives of individuals with disabilities or increased emergency risk. Our cutting-edge products empower users to overcome challenges and achieve greater independence. We are seeking a Technical Support Manager to join our UK team and contribute to our mission-driven work. Your tasks: • Provide technical assistance and troubleshooting support to customers via phone, email, or online video conference applications • Resolve complex product issues and ensure timely resolution • Maintain a comprehensive understanding of our products and their technical specifications to effectively address customer enquiries • Deliver product training sessions to customers, both remotely and in person, to ensure effective use of our products and maximise customer satisfaction • Collaborate with the sales team to prepare and deliver compelling sales presentations and demonstrations to prospective customers • Assist in the preparation of tender proposals and responses, ensuring accuracy and compliance with requirements • Support the sales team in lead generation, prospecting, and follow-up activities to drive sales growth • Responsibility for achieving specified targets Applicants should be able to demonstrate: • 3–5 years’ experience within the assistive technology sector • Proven experience in technical support, sales support, or related roles within the technology industry • Strong technical aptitude and ability to troubleshoot technical issues effectively • Excellent communication skills, both written and verbal, with a customer-centric approach • Ability to multitask and prioritise tasks in a fast-paced environment • Proficiency in CRM systems, Microsoft Office Suite, and online collaboration tools • Willingness to travel • Customer- and service-oriented thinking and acting, as well as a team-oriented outlook • Full driving licence You can expect: • A challenging and varied range of tasks, for which you will be prepared with appropriate training • A positive working atmosphere in an international environment in which initiative and team spirit complement one other • A long-term perspective, flexible working hours, flat hierarchies and attractive conditions Interested? Then enrich our team as a future valued employee by applying online to: Contact E-Mail: andreas.six@telealarm.com Phone: +49 341 271 578 6 You can find more information about our company here: https://www.telealarm.com

Owing to business expansion, TeleAlarm seek to fill one new role

Sales Manager for the region East Midlands / South Yorkshire

TeleAlarm Europe GmbH is a pioneering provider of assistive technology solutions committed to enhancing the lives of individuals with disabilities or increased emergency risk. Our cutting-edge products empower users to overcome challenges and achieve greater independence. We are seeking a dynamic Sales Representative to join our team and contribute to our mission-driven work. Your tasks: • Sales and support of existing assistive technology solutions • New customer acquisition • Presentations, preparation of offers, management of projects (including training of customers) • Development of solutions to meet specific customer requests • Development of strategies and measures to expand the customer portfolio • Independent implementation of marketing and sales measures • Organization and participation in events, trade fairs, etc. • Responsibility for achieving specified sales targets • Market awareness and preparation of sales forecasts • Reliable completion of sales administrative tasks Applicants should be able to demonstrate: • 3–5 years’ experience within the assistive technology sector • Excellent communication skills, both written and verbal, with a customer-centric approach • Ability to multitask and prioritise tasks in a fast-paced environment • Customer and service-oriented thinking and acting, as well as team-oriented way of working combined with decision-making skills • Proficiency in CRM systems, Microsoft Office Suite, and online collaboration tools • Willingness to travel occasionally for events and international sales meetings • Full driving licence Additional skills desired: • Technical aptitude and ability to troubleshoot technical issues effectively will be advantageous • Proven experience in technical support, sales support, or related roles within the technology industry You can expect: • A challenging and varied range of tasks, for which you will be prepared with appropriate training • A positive working atmosphere in an international environment in which initiative and team spirit complement one other • A long-term perspective, flexible working hours, flat hierarchies and attractive conditions Interested? Then enrich our team as a future valued employee by applying online to: Contact E-Mail: andreas.six@telealarm.com Phone: +49 341 271 578 6 You can find more information about our company here: https://www.telealarm.com