What is an assistive technology carephone?
An assistive technology carephone is a special system that can be used to quickly and easily send a message to call receiving centre in an emergency. When such a message is received, the centre contacts the customer (usually via the hands-free device in the home emergency call system) and clarifies the circumstances of the call. Depending on the situation, medical assistance can then be requested.
In addition, a home emergency call device often also has a passive alarm: this must be activated by the customer at agreed intervals (e.g. every 24 hours) to confirm that everything is OK. If the alarm is not triggered, the home emergency call provider attempts to make contact independently. If this contact fails, the agreed measures are initiated: Authorised persons can use a previously stored key to gain access to the home to check whether the customer is OK. This function can be switched off if necessary (e.g. during a holiday or a stay in hospital).