What Did the Audit Involve?
The TSA audit is a thorough evaluation designed to assess whether our operations align with the strict requirements of the TEC Quality framework. This comprehensive review, part of our 3-year certification process, focused on several essential areas:
- User and Carer Experience (UE): Ensuring we consistently address the needs and feedback of users and caregivers.
- User and Service Safety (US): Evaluating the safety of our users and the services we provide.
- Effectiveness of Service (ES): Assessing how effectively we deliver value and meet service goals.
- Information Governance (IG): Safeguarding the secure handling of sensitive data.
- Partnership Working & Integrated Services (PW): Strengthening collaboration to improve service integration.
- The Workforce (TW): Focusing on staff skills, training, and development.
- Business Continuity (BC): Ensuring operational resilience during unexpected disruptions.
- Ethics (ET): Embedding ethical practices throughout our operations.
- Performance & Contract Management (PM): Managing service delivery and fulfilling contractual obligations efficiently.
- Continuous Improvement & Innovation (CI): Fostering a culture of ongoing enhancement and innovation.
- Supply Sector/Solutions Provider (SS): Ensuring our solutions are dependable and meet the sector’s needs.
In addition to these areas, the audit also assessed any progress made since the last review, ensuring we continue to meet and surpass the standards set by TEC Quality.
Why Does This Matter?
As a certified TEC Quality provider, TeleAlarm undergoes regular external assessments to confirm that our services consistently meet the highest standards. Successfully passing this audit reaffirms our commitment to delivering safe, reliable, and innovative solutions for healthcare and telecare, both in Germany and across the UK.
With the increasing importance of secure and efficient digital healthcare solutions—particularly highlighted by challenges such as the COVID-19 pandemic—the TSA audit assures our customers that our solutions meet these critical demands, safeguarding the well-being of users and their families.
Our Ongoing Commitment to Excellence
For us at TeleAlarm, quality is an ongoing journey, not a one-time goal. This successful audit highlights the dedication and hard work of our entire team, but we remain committed to continual improvement. We are constantly striving to innovate and enhance our services to ensure we provide the best possible care and support to our users.
We extend our deepest thanks to our customers and partners for their continued trust and support. Your confidence in TeleAlarm fuels our commitment to excellence.
Stay tuned for more updates as we continue our mission to lead in innovation and quality within the technology-enabled care space.
Together, we’re shaping the future of care through technology.
